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Trxn Holds Review

Authored by Valerio Moya

Professional Development

Professional Development

Used 3+ times

Trxn Holds Review
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8 questions

Show all answers

1.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The sender is calling because the receiver has not received the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.

1 min audio

Answer explanation

GW: Global Watch List

Sender or receiver.

This is a Directed Sends transaction.

Transfer to T2Holds

2.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The sender is calling because the receiver has not received the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.

1 min audio

Answer explanation

Additional info required.

Alerted party must call MGI

Share Toll Free #

3.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The sender is calling because the receiver has not received the funds and is now requesting a refund. How should you proceed? What would you tell the caller? Please refer to the attached image.

1 min audio

Answer explanation

Educate that if the alerted party answers a few questions the funds might become available.

Transfer to T2_Holds

4.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The sender is calling for the first-time because the receiver has not received the funds and is now requesting a refund. The sender is unwilling to cooperate with the interview. How should you proceed? What would you tell the caller? Please refer to the attached image.

1 min audio

5.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The sender is calling because the receiver has not received the funds and is now requesting a refund. How should you proceed? What would you tell the caller? Please refer to the attached image.

1 min audio

6.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller?Please refer to the attached image.

1 min audio

7.

AUDIO RESPONSE QUESTION

1 min • 1 pt

Media Image

The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.

1 min audio

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