Trxn Holds Review
Authored by Valerio Moya
Professional Development
Professional Development
Used 3+ times
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8 questions
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1.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The sender is calling because the receiver has not received the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.
1 min audio
Answer explanation
GW: Global Watch List
Sender or receiver.
This is a Directed Sends transaction.
Transfer to T2Holds
2.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The sender is calling because the receiver has not received the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.
1 min audio
Answer explanation
Additional info required.
Alerted party must call MGI
Share Toll Free #
3.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The sender is calling because the receiver has not received the funds and is now requesting a refund. How should you proceed? What would you tell the caller? Please refer to the attached image.
1 min audio
Answer explanation
Educate that if the alerted party answers a few questions the funds might become available.
Transfer to T2_Holds
4.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The sender is calling for the first-time because the receiver has not received the funds and is now requesting a refund. The sender is unwilling to cooperate with the interview. How should you proceed? What would you tell the caller? Please refer to the attached image.
1 min audio
5.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The sender is calling because the receiver has not received the funds and is now requesting a refund. How should you proceed? What would you tell the caller? Please refer to the attached image.
1 min audio
6.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller?Please refer to the attached image.
1 min audio
7.
AUDIO RESPONSE QUESTION
1 min • 1 pt
The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.
1 min audio
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