Trxn Holds Review

The sender is calling because the receiver has not received the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.

Answer explanation

GW: Global Watch List

Sender or receiver.

This is a Directed Sends transaction.

Transfer to T2Holds

The sender is calling because the receiver has not received the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.

Answer explanation

Additional info required.

Alerted party must call MGI

Share Toll Free #

The sender is calling because the receiver has not received the funds and is now requesting a refund. How should you proceed? What would you tell the caller? Please refer to the attached image.

Answer explanation

Educate that if the alerted party answers a few questions the funds might become available.

Transfer to T2_Holds

The sender is calling for the first-time because the receiver has not received the funds and is now requesting a refund. The sender is unwilling to cooperate with the interview. How should you proceed? What would you tell the caller? Please refer to the attached image.

The sender is calling because the receiver has not received the funds and is now requesting a refund. How should you proceed? What would you tell the caller? Please refer to the attached image.

The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller?Please refer to the attached image.

The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.

The receiver is calling because he has not being able to collect the funds. How should you proceed? What would you tell the caller? Please refer to the attached image.