Which guideline should a Sales Associate follow when dealing with difficult Customers?
Customer Service Quiz 10-20

Quiz
•
Business
•
9th Grade
•
Easy
Scott Wampler
Used 3+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Remain Calm and Courteous
Try to control the conversation
Speak and act very quickly
Press the Customers to decide
2.
DROPDOWN QUESTION
1 min • 1 pt
A (a) is the best method of displaying a new pizza to customers of a bulk discount store.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A Customer returns to a store with a suitcase that was purchased last month. It was only used a few times for trips, but the wheels are not working right. Which of the following is the BEST response to this problem you can give as an Employee?
Ask if it was overstuffed, and say that the pressure caused the wheels to stop working. Offer to show a more durable line of suitcases.
Let the Customer know it appears to be a defect you are unable to fix in store, and provide the Manufacturer's contact info.
Ask what you can do to fix the situation, and determine if that is in line with company policy. If not, seek a Manager.
Ask what caused the wheels to break and determine if it was the Manufacturer or the Customer's doing. Then, follow company policy.
4.
DRAG AND DROP QUESTION
1 min • 1 pt
An (a) is what the Customer's unplanned decision to buy something is called.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which sale is the best price per item?
2 Shirts for %28
3 Shirts for $41
4 Shirts for $48
1 Shirt for $14
6.
DROPDOWN QUESTION
1 min • 1 pt
A (a) Question is the MOST APPROPRIATE kind to ask when looking for a Customer's budget.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A Customer is calling for the Manager, who is currently busy. Which response is the one that leaves the MOST positive impression?
"I don't know where the manager is. Can you call back later?"
"The manager is with another customer now. Can I help, or have him call you when he is available?"
"I think he is on lunch break. I'll have him call you afterward."
"He is at the doctor's office today. He will return all calls either today or tomorrow."
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