Customer Service Chapter 2

Customer Service Chapter 2

9th - 12th Grade

20 Qs

quiz-placeholder

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Customer Service Chapter 2

Customer Service Chapter 2

Assessment

Quiz

Business

9th - 12th Grade

Easy

S2625244, CCSS.ELA-LITERACY.L.11-12.1, S2625337

Standards-aligned

Created by

karena 0202579

Used 2+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

can be tasted, touched seen, smelled, and/or heard

benefits

products

product features

product knowledge

2.

FILL IN THE BLANK QUESTION

1 min • 4 pts

______ are the advantages that make a certain product or service a good choice for the customer.

3.

MULTIPLE SELECT QUESTION

1 min • 4 pts

What are the best ways to assist customers who need help locating a product?

physically take them to its location

ask how you can further help them

tell them you don't know and walk away

if more assistance is needed, help them, or introduce them to someone working in the area

4.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

Acknowledge the customer within the first 30 seconds.

true

false

5.

MULTIPLE SELECT QUESTION

1 min • 4 pts

Active listening requires _____

concentration

not paying attention

patience

proper body language

6.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

The type of question that begins with the words who, what, when, where, why, or how and cannot be answered with "yes" or "no".

open-ended question

closed question

leading question

closed-ended question

7.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

What the product can do FOR YOU

benefit

feature

manufacturer

customer

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