Hollywoodbets Customer Service

Hollywoodbets Customer Service

1st Grade

11 Qs

quiz-placeholder

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Hollywoodbets Customer Service

Hollywoodbets Customer Service

Assessment

Quiz

Other

1st Grade

Medium

Created by

Nathan Breytenbach

Used 2+ times

FREE Resource

11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of this SOP?

To carry out the operations of the Customer Service Department correctly

To maintain consistency across the Customer Service Consultants

To deliver a service to customers in line with the Vision, Values and Culture of Hollywoodbets

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the responsibility of the Hollywoodbets Customer Service department?

To deliver a service to its customers

To act as a brand ambassador on behalf of Hollywoodbets

To abide by the SOP for a standard approach to reaching a first call resolution

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the contact number for external customers?

087 353 7634

87200

hwhelpline@hollywoodbets.net

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of attending team huddles with the Supervisor?

To receive information and motivation

To receive logins for the respective systems

To discuss customer queries

None of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which systems should be logged onto during a shift?

Call Flow Process

Chat/Email/Social Flow Process

Tools & Sites

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can you find all things Hollywoodbets such as T&C's, Product, Branch addresses, Promotions, and Betting/Sport Knowledge?

Blog

TabolineTab

FlashscoreSofascore

None of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can you find information about Horse Racing events?

Blog

TabolineTab

FlashscoreSofascore

None of the above

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