
Hollywoodbets Customer Service
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Medium
Nathan Breytenbach
Used 2+ times
FREE Resource
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11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of this SOP?
To carry out the operations of the Customer Service Department correctly
To maintain consistency across the Customer Service Consultants
To deliver a service to customers in line with the Vision, Values and Culture of Hollywoodbets
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the responsibility of the Hollywoodbets Customer Service department?
To deliver a service to its customers
To act as a brand ambassador on behalf of Hollywoodbets
To abide by the SOP for a standard approach to reaching a first call resolution
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the contact number for external customers?
087 353 7634
87200
hwhelpline@hollywoodbets.net
None of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of attending team huddles with the Supervisor?
To receive information and motivation
To receive logins for the respective systems
To discuss customer queries
None of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which systems should be logged onto during a shift?
Call Flow Process
Chat/Email/Social Flow Process
Tools & Sites
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can you find all things Hollywoodbets such as T&C's, Product, Branch addresses, Promotions, and Betting/Sport Knowledge?
Blog
TabolineTab
FlashscoreSofascore
None of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can you find information about Horse Racing events?
Blog
TabolineTab
FlashscoreSofascore
None of the above
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