Cuestionario sin título

agreeing with a person who speaks aggressively in order to avoid aggravating the situation. Once the tension has been reduced, it is possible to continue

• broken record

• fog bank

• assertive agreement

• assertive postponement

Not knowing what to say and postponing the discussion to another time. If the other person insists, you can use the fog bank technique

• assertive question

• assertive irony

• assertive postponement

• breaking the dialogue process

Responding positively to negative, aggressive or out-of-tone criticism, while remaining calm

• assertive irony

• fog bank

• assertiveness

• broken record

social skill that allows people to express their opinions in the most appropriate way for the situation

• assertive agreement

• assertive question

• assertive postponement

• assertiveness

Agreeing with the other person, acknowledging the mistake made but making it clear that the mistake has nothing to do with whether the person is good or bad

• conflict resolution

• assertive agreement

• assertiveness

• fog bank

Brief communication to show disagreement, disinterest,... Indicate that it is not the best time for the conversation

• assertive question

• assertive irony

• breaking the dialogue process

• de-escalation

agreeing with a person who speaks aggressively in order to avoid aggravating the situation. Once the tension has been reduced, it is possible to continue

• fog bank

• broken record

• escalation

• conflict crisis

A question is asked to clarify what we have done wrong and how we can make it right.

• stalemate

• work evaluation test

• assertive postponement

• assertive question