MGT103 CHAP 11

1. ) As a process, leadership can be defined as:

A) the practice of empowering employees to participate in organizational decision making.

B) the set of characteristics attributed to individuals who are perceived to be leaders.

C) the use of noncoercive influence to shape an organization's goals.

D) the ability to assess business process performance.

E) the ability to adjust to and understand the changes in a workplace.

• A
• B
• C
• D

2. As a property, leadership can be best defined as:

A) the practice of empowering employees to participate in organizational decision making.

B) a set of belief that supports the practice of interpersonal risk taking in teams.

C) the ability to shape employee behavior without using force.

D) the ability to adjust to and understand changes in the workplace.

E) a set of characteristics found in people who can influence the behavior of others

• A
• B
• C
• E

3. Which of the following is an example of a good leader in the context of business?

A) A person who relies on force to lead people

B) A person who disobeys authority

C) A person who is a dictator

D) A person who can influence others

E) A person who is efficient and does not delegate his or her duties

• B
• A
• D
• C

4. Christine is in charge of managing the marketing team at her office. To be an efficient leader, she should:

A) affect the behavior of others only through coercion.

B) use her power only in ways that are ethical.

C) defy all forms of authority.

D) engage in freeriding.

E) encourage instances of groupthink.

• A
• C
• D
• B

5. When leaders decide to either give salary increases to their employees or withhold any salary increases, which of

the following types of power do they exercise?

A) Coercive B) Reward C) Informal D) Expert E) Referent

• A
• B
• C
• D

Answer explanation

Tăng lương hay giảm nó là phần thưởng

Reward ( salary )

6. Punishment involves the use of _____ power.

A) legitimate B) reward C) referent D) expert E) coercive

• A
• B
• E
• C

Answer explanation

Punishment ( hình phạt )

=> Coercive ( Ép buộc )

7. Karl is fond of saying, "Remember, half the doctors you see graduated in the bottom of their class." Karl is attempting to limit the _____ power of physicians

A) expert B) legitimate C) referent D) reward E) coercive

• C
• B
• D
• A

8. Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of _____ power.

A) expert B) legitimate C) referent D) reward E) coercive

• A
• B
• C
• E

9. Which of the following is NOT a possible reward for a manager to use who wants to exercise effective reward

power with his or her subordinates?

A) A cash bonus

B) A recommendation for promotion

C) An interesting job task

D) A salary increase

E) A standard reward for everyone

• A
• E
• C
• B

10. The more a manager uses coercive power, the more likely he is to encourage _____.

A. sympathy.

B. good will.

C. resentment.

D. cordiality.

E. tolerance.

• B
• A
• C
• D

Answer explanation

Coercive: ép buộc

resentment : Oán hận