CHAPTER 7: Training and Development

The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________.

• succession planning

• organizational planning

• training and development

• communicating and integrating

The primary purpose of training is to ________.

• modify inappropriate behaviors

• offer feedback about job performance

• provide job-related knowledge and skills

• supplement high school and college courses

What is the first step in the training and development process?

• determine specific T&D needs

• establish specific T&D objectives

• select training methods

• select appropriate media

Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its workforce. Which of the following terms best describes Medco's training program?

• blended training

• combined training

• traditional training

• outsourced training

All of the following are types of training needs assessment EXCEPT for ________.

• reaction analysis

• organizational analysis

• task analysis

• person analysis

What is the T&D delivery system for online instruction?

• e-learning

• internships

• role playing

• programmed instruction

A takeoff on e-learning is the ________ that uses a web-based platform to deliver live, instructor-led training to geographically dispersed learners.

• computer based training

• virtual instructions

• live virtual classroom

• programmed instruction

What is the primary reason that firms use e-learning?

• employee requests

• cost savings

• recruitment

• ease of use

A T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations is called ________.

• sensitivity training

• role playing

• behavior modeling

• computer assisted instruction

Employees at Maxwell Enterprises are participating in a training and development program. Participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations. Which type of T&D method is the firm most likely using?

• coaching

• job enlarging

• role playing

• job rotating