
Advantages/ disadvantages
Authored by Boyx10x Boyx10x
English
University
CCSS covered
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9 questions
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1.
CATEGORIZE QUESTION
3 mins • 1 pt
Place the advantages into the corresponding contact methods.
Groups:
(a) Phone call
,
(b) Email
,
(c) Chat online
,
(d) In-person
Written record
Transmit detailed information
Convey emotions and information clearly
Builds trust through direct interaction
Quick issue resolution
Direct assistance
Chat history
Direct interaction online
Swift and convenient exchanges
Real-time interaction
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.8.7
2.
CATEGORIZE QUESTION
3 mins • 1 pt
Place the disadvantages into the corresponding contact methods.
Groups:
(a) Phone call
,
(b) Email
,
(c) Chat online
,
(d) In-person
Hard to document discussions
Time-consuming travel and wait
Cannot address urgent issues
May not resolve complex issues
Long waiting times
Difficult to retrieve information
Slow response time
Hard to convey emotions clearly
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RL.8.7
3.
DRAG AND DROP QUESTION
1 min • 1 pt
Phone communication allows for real-time interaction, (a) and (b) resolution.
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.8.7
4.
DRAG AND DROP QUESTION
1 min • 1 pt
However, phone communication may have (a) during (b) .
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
5.
DRAG AND DROP QUESTION
1 min • 1 pt
Online chat provides (a) to customers' questions through (b) .
Tags
CCSS.RI.8.2
CCSS.RL.11-12.2
CCSS.RL.7.2
CCSS.RL.8.1
CCSS.RL.9-10.2
6.
DRAG AND DROP QUESTION
1 min • 1 pt
The chat history is available for (a) which helps with (b) .
7.
DRAG AND DROP QUESTION
1 min • 1 pt
Email allows transmitting (a) and attachments to ensure (b) .
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.8.7
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