Advantages/ disadvantages
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CCSS covered
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9 questions
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1.
CATEGORIZE QUESTION
3 mins • 1 pt
Place the advantages into the corresponding contact methods.
Groups:
(a) Phone call
,
(b) Email
,
(c) Chat online
,
(d) In-person
Written record
Direct interaction online
Convey emotions and information clearly
Transmit detailed information
Real-time interaction
Quick issue resolution
Chat history
Builds trust through direct interaction
Direct assistance
Swift and convenient exchanges
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.8.7
2.
CATEGORIZE QUESTION
3 mins • 1 pt
Place the disadvantages into the corresponding contact methods.
Groups:
(a) Phone call
,
(b) Email
,
(c) Chat online
,
(d) In-person
Hard to document discussions
Cannot address urgent issues
Long waiting times
Hard to convey emotions clearly
Difficult to retrieve information
May not resolve complex issues
Slow response time
Time-consuming travel and wait
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.8.7
3.
DRAG AND DROP QUESTION
1 min • 1 pt
Phone communication allows for real-time interaction, (a) and (b) resolution.
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RL.8.7
4.
DRAG AND DROP QUESTION
1 min • 1 pt
However, phone communication may have (a) during (b) .
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
5.
DRAG AND DROP QUESTION
1 min • 1 pt
Online chat provides (a) to customers' questions through (b) .
Tags
CCSS.RI.7.2
CCSS.RI.8.2
CCSS.RL.11-12.2
CCSS.RL.8.1
CCSS.RL.9-10.2
6.
DRAG AND DROP QUESTION
1 min • 1 pt
The chat history is available for (a) which helps with (b) .
7.
DRAG AND DROP QUESTION
1 min • 1 pt
Email allows transmitting (a) and attachments to ensure (b) .
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
CCSS.RI.8.7
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