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Advantages/ disadvantages
Quiz
•
English
•
University
•
Easy
+13
Standards-aligned
Boyx10x Boyx10x
Used 2+ times
FREE Resource
9 questions
Show all answers
1.
CLASSIFICATION QUESTION
3 mins • 1 pt
Place the advantages into the corresponding contact methods.
Groups:
(a) Phone call
,
(b) Email
,
(c) Chat online
,
(d) In-person
Chat history
Builds trust through direct interaction
Direct assistance
Written record
Transmit detailed information
Quick issue resolution
Convey emotions and information clearly
Direct interaction online
Swift and convenient exchanges
Real-time interaction
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.8.7
CCSS.RL.9-10.7
2.
CLASSIFICATION QUESTION
3 mins • 1 pt
Place the disadvantages into the corresponding contact methods.
Groups:
(a) Phone call
,
(b) Email
,
(c) Chat online
,
(d) In-person
Cannot address urgent issues
Difficult to retrieve information
Hard to document discussions
Long waiting times
Hard to convey emotions clearly
May not resolve complex issues
Slow response time
Time-consuming travel and wait
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.8.7
CCSS.RL.9-10.7
3.
DRAG AND DROP QUESTION
1 min • 1 pt
Phone communication allows for real-time interaction, (a) and (b) resolution.
Tags
CCSS.RI.11-12.8
CCSS.RI.8.7
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
4.
DRAG AND DROP QUESTION
1 min • 1 pt
However, phone communication may have (a) during (b) .
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.3
CCSS.RI.9-10.3
CCSS.RI.9-10.5
5.
DRAG AND DROP QUESTION
1 min • 1 pt
Online chat provides (a) to customers' questions through (b) .
Tags
CCSS.RI.7.2
CCSS.RI.8.2
CCSS.RL.11-12.2
CCSS.RL.8.1
CCSS.RL.9-10.2
6.
DRAG AND DROP QUESTION
1 min • 1 pt
The chat history is available for (a) which helps with (b) .
7.
DRAG AND DROP QUESTION
1 min • 1 pt
Email allows transmitting (a) and attachments to ensure (b) .
Tags
CCSS.RI.11-12.8
CCSS.RI.8.7
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
8.
DRAG AND DROP QUESTION
1 min • 1 pt
Email provides a (a) of the conversation making it (b) to (c) .
Tags
CCSS.RI.11-12.8
CCSS.RI.8.7
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
9.
DRAG AND DROP QUESTION
1 min • 1 pt
Email often does not provide (a) leading to potential for (b) times.
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.8.7
CCSS.RL.9-10.7
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