Unit 7 book 2 Small talk

What is the employee unsure about?

• The changes in the contract

• The client's email address

• The client's travel plans

• The manager's approval

What does the manager suggest regarding the new contract?

• Email it to the client

• Send a hard copy to the client

• Fax it to the client

• Send letter by fax

Why does the employee prefer not to mail the new contract?

• The client doesn't have a mailing address

• The client prefers digital communication

• The client is traveling on business

• The client is not interested in the changes

Which is not suggested in the email?

• Send a formal email

• Cc the manager on the email

• Include the new contract as an attachment

• Ask the client for a recommendation

What is the company policy regarding the email?

• Cc the manager on all emails

• Send a formal email to all clients

• Include attachments in all emails

• Avoid discussing important topics

What is the first step to being great at small talk?

• Discuss important topics

• Inquire about hobbies or sports

• Ask about marital status

• Talk about religion or politics

What should you avoid discussing during small talk?

• Religion or politics

• Hobbies or sports

• Marital status

• Weather

What subjects do people enjoy talking about?

• Religion or politics

• Hobbies or sports

• Marital status

• Weather

What should you chat with your client about?

• Their favorite movies

• Their favorite books

• Their job or profession

• Their political beliefs

What is the most important thing to do during small talk?

• Relax

• Discuss important topics

• Avoid talking about hobbies

• Ask about marital status