Cust. Experience FLP
Authored by Yahuda Kristianto
Special Education
12th Grade
Used 6+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini adalah pola pikir yang perlu dikembangkan FLP agar selalu unggul & menjadi pemenang, kecuali ...
Profesional
Percaya diri
Pantang menyerah
Orientasi pada profit
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut dampak positif yang terjadi ketika anda memberikan manfaat terbaik bagi konsumennya, kecuali ...
Konsumen jadi baik dan dekat dengan kita
R.O. + insentif + rekomendasi + imej makin baik
Peluang karir makin terbuka
Merepotkan kita dalam memberikan pelayanan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Esensi yang paling tepat dari customer experience (CX) adalah ...
Kepuasan konsumen
Ketika kebutuhan konsumen terpenuhi
Memastikan konsumen tidak melakukan komplain
Apa yang konsumen alami/ jalani/ rasakan saat mereka menerima layanan
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepanjangan yang paling tepat dari HEART pada layanan “One HEART With Care” adalah ...
Hopeful - Easy - Analysis - Reliable - Truly fun
Hopeful - Empathy - Available - Review - Truly fun
Helpful - Easy - Analysis - Reliable - Talking
Helpful - Easy - Available - Reliable - Truly fun
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mau dan mampu, proaktif dan tepat waktu membantu konsumen memenuhi kebutuhannya merupakan esensi layanan HEART yang ...
Easy
Available
Reliable
Helpful
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Peduli dan penuh perhatian seperti layaknya teman dekat, merupakan esensi layanan yang ...
Truly Fun
Reliable
Easy
Care
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer Experience journey (moment of truth) terjadi berupa ...
Rangkaian hal-hal yang dialami/dijalani oleh konsumen saat mereka menggunakan kendaraan
Rangkaian hal-hal yang dialami/dijalani oleh konsumen saat mereka menerima kendaraan
Rangkaian hal-hal yang dialami/dijalani oleh konsumen saat mereka mencari informasi
Rangkaian hal-hal yang dialami/dijalani oleh konsumen saat mereka melakukan kontak dengan kita
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