BSBCMM511

True or False
Poor communication can damage an organisations reputation?

• True

• False

What are THREE things an effective question should include?

• A clear purpose or need

• Concise & to the point

• Indirect & personal

• Relevant to the situation

True or False

Active listening is key to positive communication?

• True

• False

What are THREE examples of respectful communication?

• Taking things personally

• Staying calm

• Being thoughtful

• Listening actively

True or False

As a leader, it is important to develop and maintain effective communication skills in the workplace?

• True

• False

What are THREE characteristics of non verbal communication?

• Eye contact

• Clarity speech

• Body language

• Facial expressions

True or False

It is important to keep your communication as simple as possible, avoiding slang and jargon when faced with a language barrier?

• True

• False

What is NOT considered an effective listening technique?

• Interrupting

• Empathizing

• Being Patient

• Maintaining eye contact

What are THREE characteristics of verbal communication?

• Pitch

• Gestures

• Speed

• Volume

True or False

Encouragement is an effective method for building a strong positive workplace culture?

• True

• False