Selling Process

Selling Process

10th Grade

15 Qs

quiz-placeholder

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Selling Process

Selling Process

Assessment

Quiz

Other

10th Grade

Hard

Created by

Lydia Burns

Used 16+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most important element in the sales process?

Approaching the customer

Determining customer needs

Presenting the product

Closing the sale

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which approach involves questioning or commenting about a specific product?

Service approach

Greeting approach

Merchandise approach

Combination approach

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a salesperson do to determine the customer's needs?

Observe, listen, and question

Display the product

Handle the product

All of the above

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What is the purpose of presenting the product?

To match the characteristics of the product to the customer's needs

To involve the customer with the product

To overcome customer objections

To close the sale

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the difference between objections and excuses?

Objections are valid concerns, while excuses are insincere reasons

Objections are insincere reasons, while excuses are valid concerns

Objections are honest reasons, while excuses are polite ways of hiding objections

Objections are polite ways of hiding objections, while excuses are honest reasons

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the key to closing the sale?

Good timing

Facial expressions

Body language

Comments

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When does suggestion selling occur?

Before the customer commits to buy

After the customer commits to buy

During the final transaction

After the sale is completed

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