Selling Process
Quiz
•
Other
•
10th Grade
•
Hard
Lydia Burns
Used 16+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most important element in the sales process?
Approaching the customer
Determining customer needs
Presenting the product
Closing the sale
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which approach involves questioning or commenting about a specific product?
Service approach
Greeting approach
Merchandise approach
Combination approach
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should a salesperson do to determine the customer's needs?
Observe, listen, and question
Display the product
Handle the product
All of the above
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What is the purpose of presenting the product?
To match the characteristics of the product to the customer's needs
To involve the customer with the product
To overcome customer objections
To close the sale
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the difference between objections and excuses?
Objections are valid concerns, while excuses are insincere reasons
Objections are insincere reasons, while excuses are valid concerns
Objections are honest reasons, while excuses are polite ways of hiding objections
Objections are polite ways of hiding objections, while excuses are honest reasons
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the key to closing the sale?
Good timing
Facial expressions
Body language
Comments
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When does suggestion selling occur?
Before the customer commits to buy
After the customer commits to buy
During the final transaction
After the sale is completed
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