THE BASIC EMOTIONS

It is a mood dimension consisting of positive emotions such as excitement, enthusiasm, and cheerfulness.

• Negative Affect

• Personality

• Strong Emotions

• Positive Affect

It is the person’s physical responses including faster heartbeat, profuse sweating and dilation of eye pupils.

• Physical Feelings

• Strong Emotions

• Personality

• Exercise

It is a mood dimension consisting of nervousness, stress, and anxiety.

• Strong Emotion

• Positive Offset

• Negative Affect

• Positive Affect

It means trying to change one’s feelings based on display rules. Deals with felt emotions.

• Felt Emotions

• Emotions Dissonance

• Surface Acting

• Deep Acting

Which of the following is considered NOT included in the sources of emotions and moods?

• Food

• Time of Day

• Exercise

• Sleep

Surface Acting means hiding one’s true emotions.

• TRUE

• FALSE

1. Lack of sleep increases negative emotions and impairs decision making.

• TRUE

• FALSE

Felt Emotions means trying to change one’s feelings based on display rules.

• TRUE

• FALSE

Emotional Labor is the expression of organizationally desired emotions during interpersonal transactions at work.

• TRUE

• FALSE

Negative moods are somewhat more common than positive moods.

• TRUE

• FALSE