Understanding Soft skill

What is SOFT skills

• Soft skills are traits that help employees interact with others

• Soft skills are usually obtained by formal education and training program

• Soft skills are skills that are soft

• Soft skills are are sets of abilities used to perform practical tasks

Which one below is RELATED to soft skills

• Critical Hit

• Critical Condition

• Critical Strike

• Critical Thinking

Which of these is NOT a soft skill?

• Problem Solving

• Flexibility

• Teamwork

• Degree/Certificate

Being a SKILLED carpenter is a soft skill

• True

• False

• Depends on the wood

• Being a skilled carpenter is considered one of the soft skill due to the fact that it requires a hard amount of intense training indicating that it needs trial and error which shows that being a carpenter is actually in fact, a soft skill.

Is it POSSIBLE to obtain more and soft skills overtime?

• No, because the skills are within ourselves to begin with

• Yes, but they are not worth the time and effort to invest into

• No, because every people have different skills in different timeline

• Yes, they are a smart thing to invest and improve upon actually

Give an EXAMPLE of a real-life scenario where soft skills are important.

• Job interviews

• Playing video games

• Cooking

• Parenting

Why soft skill is important?

• Soft skills are as important as technical skills

• Soft skills have a big impact

• It's easier to build a strong and rapport with customer

• All previous answer are correct

Are soft skills is just as IMPORTANT as hard skills

• True

• False

What role does empathy play in providing good customer service?

• It gives the customer someone to blame for the problem they are having

• It makes the customer more frustrated

• It shows that you understand how the customer feels

• It helps to lie to the customer to avoid a confrontation

Once communication patterns are learned, they cannot be changed.

• True

• False