BR Pre-intermediate | Unit 5 Customer Service

Email is not always the ______ way to contact a company.

• easiest

• easyest

• most easy

• more easy

My boss says that the _____ you work, the richer you get.

• hardest

• harder

• more hard

• most hard

Last year was a bad year for our business. It was _____ year our business has had.

• the worst

• the best

• better

• worse

Being polite to customers is _____ than you think.

• least difficult

• not as

• less difficult

• difficult

Shell does not make ________ Exxon.

• as much money than

• as more money as

• as much money as

• as money as

I want to ____ a complaint about this TV. It doesn't work.

• have

• make

• get

• do

You can ____ a problem if your new product isn't working.

• make

• report

• query

• do

Matteo works in Customer ________ . He helps customers when they have a problem with one of our products.

• Response

• Loyalty

• Support

• Service

When a company deals well with customers, this can result in customer ________ . This means customers will come back.

• solution

• loyalty

• response

• query

When there is a problem, we always find a/an ________ to it.

• issue

• solution

• feedback

• complaint