QMS Training & Workshop Module 1

What is QMS?

• Quality Measurement System

• Quality Management System

• Quantity Management System

• Quality Management Standard

When is the 3rd Agricultural Revolution (Green Revolution)?

• 1914 - 1919

• 1930s - 1960s

• 1950s - 1970s

• 1941 - 1945

The convergence of physical, digital, and biological spheres refers to which Industrial Revolution?

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What does PDCA cycle stand for?

• Plan-Do-Control-Act

• Prioritise-Do-Check-Act

• Plan-Do-Check-Act

• Prioritise-Develop-Control-Act

Who developed the PDCA cycle?

• Dr Walter Shewart

• Deming W, Edwards

• Joseph M. Juran

• General MacArthur

PDSA stands for Plan-Do-Structure-Act.

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Which Prime Minister of Malaysia introduced the Look East Policy?

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The rule of quality is meeting customer's expectation.

• True

• False

Following are the most common KFC's customers' expectations EXCEPT

• Organic chicken

• Fast service

• Crispy chicken

• Clean kitchen

Continual improvement is one of the quality management principles.

• True

• False