Search Header Logo

Formative Assessment

Authored by SM Conde

Other

12th Grade

Used 2+ times

Formative Assessment
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Showing of respect or politeness in one's attitude and behaviour towards others.

courtesy

tact

diplomacy

self-discipline

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Skill and sensitivity in dealing with others or with difficult issues

courtesy

tact

diplomacy

self-discipline

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Dealing people with discretion; building relationships and bridging gaps between the customer and the company

courtesy

tact

diplomacy

self-discipline

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you handle complaints?

Listen-Apologize-Solution-Thank

Listen-Apologize-Solve-Thank

Listen-Acknowledge-Solve-Thank

Listen-Acknowledge-Solution-Thanks

5.

OPEN ENDED QUESTION

30 sec • 1 pt

List 3 common ways on how customer give complaints.

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

30 sec • 1 pt

What is the difference between personal skills and personal qualities?

Evaluate responses using AI:

OFF

7.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Which of the following are examples of personal skills?

foreign language

numeracy

sense of humor

working under pressure

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?