Operation 1

What is the primary function of a hotel?

• Provide lodging accommodation

• Provide travel

• Provide food

A large hotel is run by a manager and a/an _______.

• Executive supervisor

• Executive chef

• Executive committee

Who has the ultimate responsibility for all human resources decisions?

• Executive committee

• Supervisor

• Manager

Who is ultimately responsible for the performance of the hotel and the employees?

• Supervisor

• General manager

• Manager

This is a uniformed employee of the hotel who has her or his own separate desk.

• Bell persons

• Concierge

• Door attendants

What is the largest department in terms of the number people employed?

• Food and Beverages services

• Housekeeping

• Front office

Who is the person in charge in housekeeping?

• Manager

• Executive housekeeper

• Supervisor

A hotel kitchen is under the charge of _______.

• Executive supervisor

• Executive chef

• Executive committee

Executive chefs are now called ______.

• Kitchen head

• Kitchen managers

• Kitchen supervisors

Who runs a hotel restaurant?

• Restaurant supervisors

• Restaurant managers

• Restaurant staff