WPR Skills 6-12 Review

1. You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

• Join in with the use of the inappropriate language to fit in.
• Remain calm and report the problem up the chain of command.
• Directly confront the manager again about the situation.
• Threaten to quit if he does not stop speaking in such an inappropriate way.

2) At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?

• Smile and answer the question as soon as possible.
• Restate the key question and ask if your understanding is correct.
• Ask for the person’s email address so you can send him/her your answer.
• Focus on one part of the question and answer that, then move on.

3) While waiting on customers, you notice an elderly woman looking at new computers. You should

• assume she knows less about computers than the younger customers you serve.
• treat her as you would any other customer.
• approach her and ask her in a very loud voice: Are you lost ma'am?
• wait for a coworker to help her.

4) Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

• Inform the customer of available lay-away plans.
• Ask the customer to look at the posted dress code and leave.
• Greet the customer and ask if he would like her assistance.
• Wait until the customer approaches her and handle it.

5) Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?

• Having distinct roles
• Inspiring competition among team members
• Individuals requesting help when problems arise
• Focusing exclusively on individual roles.

6) _____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

• The vision statement
• The mission statement
• Legal disclaimers
• The manufacturer's resources

7) If you are interested in a promotion, which of the following is essential?

• Take coworkers to lunch.
• Develop a friendship with your supervisor.
• Hire a life coach.
• Acquire and prove new industry knowledge.

8) An angry coworker complains about the way you do your job. Your BEST response is to

• be more assertive than he/she is.
• call security for help.
• walk away to avoid conflict.
• remain calm and focused on a solution.

9) What part of your speech sets the tone, gains trust, and gets the audience's attention?

• Introduction
• Supporting evidence
• Conclusion
• Non-verbal body language

10) Why is having cultural diversity on a company’s staff a good idea?

• It creates work ethic.
• The work environment will be more ethical.
• There is a broader range of talents, skills, and creativity.
• It meets the federal regulations.