S3 Business Management - Customer Service

S3 Business Management - Customer Service

10th Grade

13 Qs

quiz-placeholder

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S3 Business Management - Customer Service

S3 Business Management - Customer Service

Assessment

Quiz

Business

10th Grade

Practice Problem

Medium

Created by

C Currie

Used 10+ times

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

You would find a businesses customer care policy on its

Website

Loyalty scheme

Promotional Offer

Online survey

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One benefit of providing good customer service would be be

Attracting new customers

Customer Loyalty

Good reputation

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Customers can be external and ?

Outside

Extreme

Internal

Individual

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

A statement used by the organisation to outline how customers are treated is called.....

Customer Care Policy

Customer Care Pyramid

Customer Service Policy

Competitor Service Policy

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is NOT a way of providing good customer care?

Answering phones quickly

Train your staff

Make promises you can't keep

Listen to your customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Putting customers first is a feature of good customer care

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Good customer care is important to a business. It leads to:

Bad reputation

High staff turnover

Customer loyalty and potential for new customers

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