Sequence of Service in a Restaurant

What is the purpose of taking down a reservation?

• To allocate a table for the guest

• To greet the guest

• To pour water for the guest

• To serve the meal to the guest

Who is responsible for greeting the guest when they enter the restaurant?

• The hostess

• The waiter

• The chef

• The manager

How long should it take to greet a guest after they enter the restaurant?

• Within 30 seconds

• Within 1 minute

• Within 5 minutes

• Within 10 minutes

How should a guest be welcomed?

• With a clear and affable tone of voice, good appearance, and a smile

• With a loud and authoritative tone of voice

• With a serious and stern expression

• With a casual and indifferent attitude

What should be done if a guest has a reservation but is not satisfied with the table?

• Offer alternatives

• Ask them to leave

• Ignore their request

• Tell them to wait

Who should be seated first, ladies or gents?

• Ladies

• Gents

• It doesn't matter

• Both at the same time

What should be done if there are empty chairs on the table?

• Ask if they are going to be joined by more people

• Remove the chairs

• Ignore the empty chairs

• Sit on the empty chairs

How should water be served to the guests?

• From the right hand side

• From the left hand side

• From any side

• The guests should serve themselves

When should glasses be refilled with water?

• When they are two-thirds empty

• When they are completely empty

• When the guests request for a refill

• Never refill the glasses

How should mineral water be served?

• From a bottle with the seal opened in front of the guest

• From a jug with a cane basket

• From a glass poured by the guests themselves

• From a plastic bottle