Principles of Bus Org and Management Chapters 8-9

An _____ manages the systems that covert resources into good and services.

• logistics manager
• production manager
• sales manager
• operations manager

What is the first step for a service business to begin planning and provide the services its customers want?

• Determine who the customer is and what needs the customer has

• Determine what financial resources are available to the business

• Determine how to deliver services to customers

• Determine what services they want to provide to each demographic unit

When a company tests products to ensure that the goods and services are produced in accordance with design specifications, it is engaged in

• quality control
• design verification
• product testing
• manufacturing inspection

When a research and development department is engaged in activities geared toward discovering new knowledge with some potential use it is engaged in

• invention
• experimentation
• exploration
• applied research

Utility is the ability of a good or service to satisfy a human need. Which type of utility is the concern of operations management?

• Place utility

• Form utility

• Time utility

• Possession utility

is the process of managing inventories in such a way as to minimize costs, including both holding costs and potential stock-out costs.

• stock management
• supply chain management
• inventory control

• logistics management

What part of operations control involves the process of ensuring that materials and other resources are at the right place at the right time?

• Distributing

• Routing

• Inventorying

• Scheduling

Manufacturing in the United States has dropped significantly, however the cost of manufacturing has decreased. Which of the following can be attributed to the increase in manufacturing productivity in the United States?

• Technology and abundance of workers

• Innovation and technology

• Innovation and skilled workers

• Reduced competition and outsourcing

What do business people mean when they talk about lean manufacturing?

• Using as many recycled products in the manufacturing process to reduce the carbon footprint of the industry

• Reducing resources to increase productivity and increase the ability to compete globally

• Eliminating nonvital services to increase profits

• Eliminating waste from all of the activities required to produce a good or service

______ involves three phases to convert an idea that meets customer needs to an actual good or service.

• Planning, Execution, Evaluation
• Planning for production

• Research, Testing, Launch
• Conceptualization, Production, Distribution