Business Process Management-Q1
Quiz
•
Computers
•
University
•
Hard
DENNIS GONZALES
Used 18+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a series of chain of events, activities and decisions involving several actors and objects, triggered by a need and leading to an outcome that is of value to a customer?
Standard
Process
Policies
Operating Procedure
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following fault not repaired in a timely manner and fault repaired but customer pays more than expected?
Abnormal Accounting
Positives Outcomes
Negative Outcomes
None of the choices
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following fault repaired immediately with minor intervention and
and fault repaired, covered by warranty?
Abnormal Accounting
Positives Outcomes
Negative Outcomes
None of the choices
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statement is not part of the three dimensions of process performance?
Time
Cost
Quality
Users
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statement is not part of the business process?
Customer
Data
IT Infrastructure
Employee
Transformational
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statement body of principles, methods and tools to design, analyze, execute and monitor business processes, with the aim of improving their performance?
Time
Cost
Quality
Business Process Management
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The primary role of Information Technology is to make money
True
False
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