Business Process Management-Q1

Business Process Management-Q1

University

12 Qs

quiz-placeholder

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Business Process Management-Q1

Business Process Management-Q1

Assessment

Quiz

Computers

University

Hard

Created by

DENNIS GONZALES

Used 18+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a series of chain of events, activities and decisions involving several actors and objects, triggered by a need and leading to an outcome that is of value to a customer?

Standard

Process

Policies

Operating Procedure

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following fault not repaired in a timely manner and fault repaired but customer pays more than expected?

Abnormal Accounting

Positives Outcomes

Negative Outcomes

None of the choices

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following fault repaired immediately with minor intervention and

and fault repaired, covered by warranty?

Abnormal Accounting

Positives Outcomes

Negative Outcomes

None of the choices

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  Which of the following statement is not part of the three dimensions of process performance?

Time

Cost

Quality

Users

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  Which of the following statement is not part of the business process?

Customer

Data

IT Infrastructure

Employee

Transformational

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  Which of the following statement body of principles, methods and tools to design, analyze, execute and monitor business processes, with the aim of improving their performance?

Time

Cost

Quality

Business Process Management

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The primary role of Information Technology is to make money

True

False

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