ASE Communication & Leadership Day 2

How many steps are there in the coaching process?

• 3

• 5

• 4

• 6

The Goal/Outcome is step number ____ of the coaching process.

• 3

• 1

• 2

• 5

The following is NOT a step in the coaching process.

• Warning of consequences

• Finding the root cause

• Addressing the issue

• Providing options

How many types of difficult employees were shared in this session?

• 3

• 5

• 6

• 4

Objectively state the non-performance with data (Time, data & frequency)

Show the consequences of the underperformance to department, organization, etc

This solution is for _______ employee:

• The Underperformer

• The Passive

• The Aggressive

• The Comfortable

We need to _____________ to get to the heart of the issue/problem.

• Ask the right questions

• Provide options

• Give suggestions

• Provide a warning letter

How many segments were there in the conflict resolution worksheet

• 3

• 4

• 5

• 6

There are 2 types of persuasion which are:
Manipulative Persuasion and ______ Persuasion.

• Authentik

• Authetic

• Aunthentic

• Authentic

Step number 4 in the persuasion process is:

• Establish credibility and trust

• Establish common ground by stating the benefits for the other person

• Connect on an emotional level

• Present clear proof using data or statistics

What is the name of the trainer for this session?

• Gurrmeet Singh

• Gurmit Singh

• Gurmeet Singh

• Gurmet Singh