Chapter 8 Business 101

What is the term used to describe the pattern of actions by the members of an organization that directly or indirectly influences the organization’s effectiveness?

• Performance behaviors

• Organizational citizenship

• Counterproductive behaviors

• Employee behavior

Which of the following behaviors refers to the behavior of individuals who make a positive overall contribution to the organization, although not directly contributing to the bottom line?

• Performance behaviors

• Organizational citizenship

• Counterproductive behaviors

• Employee behavior

Which of the following is NOT an example of counterproductive behaviors?

• Absenteeism

• Turnover

• Job satisfaction

• Theft and sabotage

Which of the following is NOT one of the 'big five' personality traits?

• Agreeableness

• Conscientiousness

• Emotionality

• Intuiting

Which personality trait refers to a person's comfort level with relationships and tendency to be sociable, talkative, assertive, and open to new relationships?

• Agreeableness

• Conscientiousness

• Emotionality

• Extraversion

Which of the following is NOT one of the dimensions used in the Myers-Briggs framework to differentiate people?

• Sensing

• Intuiting

• Judging

• Perceiving

What does emotional intelligence (EQ) refer to?

• The extent to which people are self-aware and can manage their emotions

• The extent to which people are willing to take chances and make risky decisions

• The extent to which people believe that their behavior has a real effect on what happens to them

• The extent to which people are open or rigid in terms of their beliefs

Which of the following personality traits refers to an individual's desire to gain power and control the behavior of others?

• Locus of control

• Self-efficacy

• Authoritarianism

• Machiavellianism

What do attitudes reflect?

• Beliefs and feelings about specific ideas, situations, or other people

• The overall set of expectations held by employees and the organization

• The set of forces that cause people to behave in certain ways

• The personal attributes that vary from one person to another

What is a psychological contract?

• The overall set of expectations held by employees and the organization

• The extent to which people are self-aware and can manage their emotions

• The set of forces that cause people to behave in certain ways

• The pattern of actions by the members of an organization that influences its effectiveness