Cgrlh;t'h

We need to __________ a meeting to discuss the new project.

• set up

• sing praises

• handle

• deal with

The company received a lot of __________ about their poor customer service.

• overdue payments

• assets

• commitments

• complaints

The package arrived __________ and could not be delivered.

• promptly

• damaged

• favourably

• overcharge

1. The __________ of customers were satisfied with the company's new product.

• properly

• 1. majority

• assets

• sympathetically

1. The customer __________ about the poor quality of the product.

• 1. lodged a complaint

• set up

• damaged

• sang praises

1. The customer ______ paid the bill after receiving excellent service.

• majority

• sympathetically

• 1. promptly

• favourably

1. The customer _________ to the company for their excellent customer service.

• handled

• set up

• 1. sang praises

• lodged a complaint

A complaint is a positive review.

• True

• False

When you lodge a complaint, you are reporting a problem.

• True

• False

Being short-staffed means having more than your company needs of employees.

• True

• False