
How to Impressed Customer
Authored by Ferdinan Wibowo
Fun
Professional Development
Used 3+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Siapa nama lengkap pemateri hari ini ?
Lolita Mega Driantiaji
Mega Lolita Driantiaji
Lolita Mega
Mega Driantiaji
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Nama department pemateri ?
Corporate Sales 9
Corporate Sales 14
Corporate Sales 2
Corporate Sales 10
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pengertian dari Impressed Customer adalah
Suatu usaha membuat cust merasa berkesan dan puas akan layanan / product yang ditawarkan
Suatu usaha memberikan respon cust yang mengedepankan jawaban yang menarik buat mereka
Suatu usaha menggali kebutuhan cust agar dapat memberikan masukan / saran atas layanan / product yang teerbaik.
Suatu usaha membuat cust merasa berkesan dan puas atas segala macam obrolan yang dibahas.
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa yang harus dilakukan untuk memberikan pengalaman pelanggan yang memuaskan ?
Menawarkan produk murah
Memberikan pelayanan sesuai standar
Tidak meninjuau masukan pelanggan
Menanggapi pertanyaan dan masalah pelanggan dengan cepat dan profesional
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Bagaimana cara mendengarkan kebutuhan dan keinginan pelanggan secara aktif?
Mengabaikan masukan pelanggan
Membuat pelanggan merasa didengar dan dihargai
Memberikan produk murah
Menawarkan solusi menurut keinginan kita
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa manfaat meminta ulasan dan umpan balik dari pelanggan?
Tidak tahu
Tidak ada manfaat
Membuat pelanggan terbebani
Memperbaiki pelayanan
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Mengapa penting untuk menjaga kualitas produk dan layanan ?
Kualitas tidak penting
agar pelanggan merasa percaya dan kembali lagi
Menjadi mandatory dalam pekerjaan
Tidak terlalu penting
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