Consumer Rights and Responsibilities

What are consumers?

• People who buy goods and services for their own use

• People who sell goods and services

• People who produce goods and services

• People who repair goods and services

What does it mean for goods to be of merchantable quality?

• Goods must be in good shape and in line with the price paid

• Goods must be fit for the purpose intended

• Goods must match the description given

• Goods must be based on a sample

What should service providers have when providing a service?

• Necessary skills to do it properly and not cause any damage or harm

• High-quality materials

• A detailed description of the service

• A sample of the service

What are the options for redress if goods are faulty or the service provider is not up to standard?

• Refund, repair, or replacement

• Refund, exchange, or compensation

• Refund, discount, or upgrade

• Refund, cancellation, or credit

What are the additional consumer rights when buying online as European Union citizens?

• Right to a refund if goods are not delivered within 30 days

• Right to return something within 14 days if you changed your mind

• Right to cancel a service contract within 14 days

• All of the above

What should providers clearly highlight when making a purchase online?

• The price of the item

• The delivery time

• The return policy

• All of the above

What is the responsibility of consumers when it comes to their rights?

• To be aware of their rights and use them when buying goods and services

• To shop around and get the best deal on price and quality

• To do research before making a purchase

• All of the above

What is required as proof of purchase when making a complaint?

• Receipt or bank statement

• Credit card statement

• Product packaging

• Online order confirmation

Who provides information about consumer rights and responsibilities?

• Competition and Consumer Protection Commission (CCPC)

• Consumer Association of Ireland (CAI)

• Both CCPC and CAI

• Government agencies

What does knowing consumer rights and responsibilities help with?

• Getting the best value for money

• Making informed decisions

• Protecting consumers

• All of the above