Y8/2023/CT/BUS/MT

The term “office” means a place where.

• Government documents are kept

• Customer’s decisions are made

• Co-ordination and clerical work are done

• Arranged documents are stored

Processing of information received in an office means.

• Sorting, analysing, and summarising the information

• Sending the information to the receptionist

• Filing the information

• Destroying the information

Someone who is employed to formally welcome visitors in an organisation is called_____________

Invoice is a/an___________-

• evidence of payment

• request for payment

• buy now, pay later system

• feasibility study book

All incoming and outgoing mails in an organisation is called________________

• office documents

• office accounts

• office communication

• office correspondence

Which of these is the appropriate way of greeting?

• "Thank you for calling B.H.S. This is Susan, how may I assist you?"

• "Good afternoon. Thank you for calling B.H.S. This is Susan, how may I assist you?"

• "Good afternoon. Thank you for calling B.H.S. This is Susan, what is your name?"

• "Good afternoon. This is Susan, how may I assist you?"

To create effective presentations and correspondence you should

• Be able to file away paperwork properly

• Be prepared to plagiarise and copy other people’s writing

• Have good knowledge of Microsoft Office packages like Word & Excel

• Know how to add and subtract

Sales documents are those documents prepared and issued by the seller to the buyer during business transactions is called

• purchases documents

• order

• sales documents

• requisition letter

When a country sends or sells its goods to another country it ___________ them.

• imports

• exports

• donates

The United States sells airplane parts to the country of Kenya. This is an example of an ______________

• import

• export

• donation