ITF - Quiz 4.6 - Getting Support

What should you avoid when troubleshooting a system?

• Attempting solutions beyond your expertise

• Following the manufacturer's documentation

• Experimenting to find a solution

• Contacting technical support

Where can you find troubleshooting advice for a new PC system?

• Manufacturer's documentation

• Online support forums

• Windows Help and Tips

• Technical community groups

How can you access online help for Windows?

• Pressing F1

• Contacting technical support

• Using the Tips app

• Searching the internet

What information should you provide when contacting technical support?

• Your name and contact information

• The software or device with which you are experiencing issues

• The date of system purchase

• All of the above

What should you do when reporting problems to technical support?

• Remain polite and calm

• Be rude and demanding

• Provide unclear information

• Cross-post problems to multiple forums

What is the recommended method of support if a product is under warranty?

• Using alternative support methods

• Contacting technical support

• Posting in community forums

• Using warranty support

Where can you find Microsoft's support website?

• support.microsoft.com

• technet.microsoft.com

• answers.microsoft.com

• mvps.org

What can you find on Microsoft's support website?

• Troubleshooting articles

• Assisted support via phone, email, or chat

• Product documentation

• All of the above

Who monitors the Microsoft communities site?

• Microsoft employees

• MVP volunteers

• Technical support operators

• Community forum moderators

What should you do when troubleshooting with a support operator?

• Listen carefully to the steps

• Confirm completion of each step

• Get the operator's name and job ticket number

• All of the above