REVIEW FOR LAST QUIZ

What does CMP stand for?

• Client Media Purchase

• Customer Mobile Partner

• Customer Meeting Point

• Client-Market Point

How many IKEA stores are there in Canada?

• 13

• 14

• 16 including eComm

• 17 including eComm

What should you do when a Code 1000 is announced on the intercom?

• Immediately evacuate the building at the nearest entrance

• Disconnect with the customer and head to the nearest exit

• Advise the customer you are having technical difficulties and politely end the call. Wait for either an end Code 1000 announcement or the official evacuation announcement.

• In the event of a Code 1000, generators will automatically turn on if the building was to lose power.

Select all the options available to customers when placing an order online. 

• Home Delivery (Parcel or Truck)

• Delivery to a Collection Point

• Pick up at a local CMP

• Click and Collect store pick-up

What are the different methods of payment accepted online when customers select home delivery?

• Master Card (including Master Card Debit)

• American Express

• Visa (including Visa Debit)

• Gift Card / eGift Card / Refund Card (with PIN)

  
  

• PayPal

What are the main differences between an IKEA store and a Collection Point? 

• A Collection Point is run by a third-party delivery company.

• A Collection Point has a smaller showroom than a store

• A Collection Point has a smaller showroom than a store

• A store has IKEA staff available for information/advice. At a Collection Point, you must call for an appointment.

• A Collection Point only has a small number of items to purchase and take home.

Which of the following best describes what ASAP is used for?

• ASAP is used to send missing/replacement hardware to customers. Also, only the After-Sales Team have access to this tool.

• ASAP is used to check the status of a Gift Card.

• ASAP is used to send missing/replacement hardware to customers.

• ASAP is used to send missing/replacement parts to customers.

Which of the following best describes what the iPay tool is used for?

• iPay is used to pay for items using an iPhone® or other Apple® devices.

• iPay is used to add money onto an IKEA Gift Card.

• iPay is used to check the balance and the history of a Gift Card, Refund Card or eGift Card.

• iPay is used as an Admin Client.

Select the following types of 'Gift Cards' that require a PIN.

• 'Old Style' Gift Card

• 'New Style' Gift Card

• 'Old Style' Refund Card

• 'New Style' Refund Card

• eGift Card

The customer is missing all 12 dowels from their HEMNES bed frame (article number 402.495.60). What is the 6 digit code needed to order this piece of hardware for the customer?

• 101359

• 101352

• AA-758594-5

• 118331