FINAL QUIZ - Calls and Emails

Welcome to the Final Quiz! Let's start:

Which of these options is NOT a phrasal verb related to phone calls?

• hang up
• pick up
• put through
• come up

What is the meaning of "leaving someone ON HOLD"?

• Putting someone on mute during a phone call.
• Keeping someone waiting on the phone without attending to their request or inquiry.
• Ending a phone call abruptly without saying goodbye.
• Transferring a phone call to another department without informing the caller.

If someone insults you during a phone call, it is considered...

• polite

• impolite

Using a monotonous voice when talking on the phone is...

• recommended.

• not recommended.

Answer explanation

We should show interest when having a phone call with someone.

Complete:

"I would ___ to talk to your boss" "Okay, ___ a second please"

• prefer, hold
• love, pause
• like, wait
• enjoy, stop

What is the meaning of "SNIPPET"? (e.g.: "We heard a snippet of the conversation")

• A small extract or portion of something
• A random and unrelated piece of information.
• A long and detailed explanation.
• A complete and comprehensive summary.

What is the meaning of the adjective "VALID"?

• Not acceptable or recognized.
• Invalid or false; invented by social media.

• Unreliable or untrustworthy.
• Acceptable or recognized; that makes sense

Which option is NOT a "business etiquette" tip?

• Be clear and concise.

• Add disclaimers to your emails.

• Use a lot of emojis.

• Proofread the email before sending it.

Look at the picture. Is this email formal or informal?

• formal

• informal

Which of these options can we find in an INFORMAL email?

• I look forward to hearing from you.

• Kind Regards

• I am delighted to inform you that...

• Hi John! What's up?