[#nb##rd#ng Tr#v## PH 2023] - 12. T#p #p

(Top Up) For PH merchants, can they do top up from their dashboard?

• No, they need to send a top up request to CS team.

• Yes, click Top Up from Balance Tab.

• Yes, as long as the amount is minimum of Php100,000.

• Absolutely No.

(Top Up) If merchant will top up, what Xendit's bank account would be the default option?

• PNB

• Metrobank

• BDO

• Unionbank

(Top Up) Where do you place merchant's Top Up requests?

• Send an email to AM to process the top up request

• Escalate to FinOps to process the top up request via Zendesk

• Escalate the request to #xendit-ph-prefunding

• Post the request at #xendit-ph-topup-requests

(Top Up) PH merchants need to send proof of fund transfer when requesting for Top Up.

• True

• False

(Top Up) CS need to provide merchant BID on Top Up request to FinOps

• True

• False

(Top Up) What is action taken by CS ticket field that use when handling Top Up request?

• Escalation: Merchant Operations

• Escalation: Finance Operations

• Non Escalation : Admin Dashboard Checking

• Non Escalation : Elaboration

(Top Up) What is the next steps after CS team receive FX's conversion rate from FinOps for cross boarder Top Up request?

• Inform merchant the Top Up is completed

• Escalate to L2 for further process

• Ask merchant confirmation on rate given for further process

• Proceed the Top Up directly

(Top Up) What is ticket category for cross border top up inquiry?

• Issue - Fire

• Question

• Issue - Normal

• Task

(Top Up) Here are banks that we provide for merchant to Top Up via bank transfer, except ...

• Metro bank

• Union bank

• BDO

• UOB

(Top Up) In which tab on dashboard merchant can find our bank account details for Top Up?

• Balance tab

• Transaction tab

• Settings tab

• Payment method tab