Business Communication Quiz

Which of the following best describes a memo?

• In-depth and lengthy

• Detailed and formal

• Short and concise

• Vague

In a business letter, the recipient's name, company name, and address are called the _____________________?

• Salutation

• Signature

• Return address

• Complimentary closing

What purpose does the 1st sentence of the body of the memo serve?

• Tells the readers who to contact if they have questions

• States the purpose of the memo and/or what action the reader needs to take

• Introduces the writer of the memo

• Serves as a formal greeting

Which one of the following is NOT one of the 7 C's of Communication?

• Clarity

• Character

• Conciseness

• Correctness

Generally speaking, in business we communicate:

• only to persuade

• only to entertain

• only to inform

• to both persuade and inform

Which of the following does NOT describe effective messages?

• Practical

• Clear

• Factual

• Lengthy

Which of the following is NOT a communication barrier?

• Noise

• Competing messages

• Active listening

• Channel breakdowns

In a __________________ the work experience dominates the resume and is placed after contact information and introductory statement.

• Chronological Resume

• Functional Resume

• Combination Resume

• None of the above

A chief advantage of Combination Resume format is:

• Employers can see what you can do for them without having to read though job descriptions

• An Applicant can emphasize earlier job experience

• An applicant can focus on their capabilities when they don't have a record of steady employment.

• All of the above

As a process of sharing thoughts and ideas, communication suffers mainly from:

• Gender differences

• Both physical and non-physical barriers

• Physical barriers

• Non-physical barriers