Site Procedures PT1

What type of client is a private customer who hires a company to work in their home?

• Contracting customer

• Internal customer

• Private customer

• External customer

Who is considered an internal customer in a building project?

• Co-worker

• Distributor

• Contractor

• Landlord

Which standard defines a customer as an organization or person that receives a product?

• ISO 9000

• ISO 9001

• ISO 9004

• ISO 9002

What term best describes the general contractor who issues the contract to subcontractors?

• Contracting customer

• Internal customer

• Private customer

• External customer

What type of customer places an order and receives a product?

• Contracting customer

• Internal customer

• Private customer

• External customer

What type of client would an apprentice encounter when working on a newly purchased property?

• Contracting customer

• Internal customer

• Private customer

• External customer

Which of the following characteristics apply to an external customer?

• Places an order for product or service

• Has an interest in the performance of the organization

• Receives product

• Can reject nonconforming product

Which of the following characteristics apply to an internal customer?

• Places an order for product or service

• Has an interest in the performance of the organization

• Receives product

• Can reject nonconforming product

What could a Level 3 qualified plumber do to assure a client that their company can provide the required quality of service?

• Highlight the company's image and reputation

• Show references and photos of other work carried out

• Explain their training and qualifications

• All of the above

What type of customer is an employee or department that uses goods or services supplied by their own company as part of their job?

• Contracting customer

• Internal customer

• Private customer

• External customer