What feature allows you to log in and change status?
iFrame and Phone

Quiz
•
Arts
•
Professional Development
•
Hard
Domingo Ines
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Genesys
IFrame
Phone
Call Bar
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
After logging in, you'll be in what status by default?
Unavailable
Busy Inbox Management
Available
On Queue
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What default status should reflect on your iFrame if you have an open case and are currently working on it?
On Queue (Idle)
On Queue (Interacting)
Busy Inbox Management
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What status should reflect on your iFrame in order for you to receive cases?
On Queue (Idle)
On Queue (Interacting)
Busy Inbox Management
Available
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Which feature should you use to put yourself in mute?
Genesys
iFrame
Call Bar
Case Folder
6.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Which feature should you use to put the User on hold?
Genesys
iFrame
Call Bar
Case Folder
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Where would you go to validate if the user on the call has been authenticated?
Case Details
Profile Page
Call Bar
Case Folder
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