Temp Check 2

Information may release only after account verification:

• SIM unlock code

• Birth dates

• Contact name and numbersreleasere,rbrhb re

• BAN tenure

How many times can customer file a claim for lost, theft or accidental damage for their device?

• Basic Device protection provides up to 2 claims per rolling 9-month period.

• Protection<360> provides up to 5 claims per rolling 12-month period.

• Protection<360> provides up to 3 claims per rolling 6-month period

• Basic Device protection provides up to 2 claims per rolling 12-month period.

If the customer want to take advantage of T-Mobile Home Internet but does not have T-Mobile Account, Who will process the order?

It is when T-Mobile upgrades and improves its network towers, usually in order to add newer and faster technology.

Proactive customer support is one of the best ways to prevent bill shock.

Which service should you use to keep customers who travel from high balance situations?

• Auto Pay Discount

• Simple Global

• Stateside International

• Master Privileges

Which issue might result in a collection hold?

• Payment arrangement

• 
  EIP balance

• Billing dispute

What does CPNI stand for?

• Consumer Project Network Information

• Customer Proprietary Network Information

• Carrier Proprietary Network Information

What are examples of PII?

• Current Balance, List of EIPs, Rate plans and Features.

• Call detail records−service area, call type, phone numbers, city and country called or texted, date and time.

• Bank information, birth dates, driver's license numbers, and social security numbers

Which is true about SCAM SHIELD?

• cam ID identifies bad actors and shows as Scam Likely on devices, but it doesn't show blocked or unknown caller details.Numbers are identified as scammers by the First Orion service.Numbers saved in customers' contacts list will be displayed instead of the Scam ID service.

• 
  Calls initiated from a T-Mobile phone number to another T-Mobile number through off-network devices (such as an Amazon echo) may appear as Scam Likely calls and be blocked if Scam Block is enabled.

• Customers can use short code #664# to enable Scam ID.Care Experts use the Scam ID opt out SOC on this page if customers dot no want Scam ID on their accounts.This SOC opts them out of Scam ID and removes the Scam Block feature from accounts if it was added.

• Scam ID identifies spoofed calls at the network level and tags them individually as Scam Likely.

Internet Freedom:

No one has done more to change the wireless industry for good than T-Mobile and today, T-Mobile announced its latest Un-carrier Move, Internet Freedom, aimed at disrupting the broadband industry for good. Finally – a solution to Big Internet!

Freedom to Switch: Now, you can Test Drive T-Mobile 5G internet ON US for _________ days and when you’re ready to switch we’ll cover your early termination fees, up to $500.

• 30

• 15

• 31+

• 45 days and below