lodging

lodging

University

74 Qs

quiz-placeholder

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74 Qs

lodging

lodging

Assessment

Quiz

Other

University

Practice Problem

Medium

Created by

Freya Taiko

Used 3+ times

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74 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt


Original focus was in manufacturing, producing goods with zero
defects

The hospitality industry, along with other service-oriented industries,
adopted the idea of zero defects and applied it to customer (guest)
interactions

Customer Relations Management

Total Quality Management

Measuring Guest Services

Early warning

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All hotels are grouped under the lodging umbrella, but every property does not
deliver the same product

Early warning

Total Quality Management

Customer Relations Management

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

His famous attention to the size of a worker’s shovel ha sits
counterpart in the weight of a housekeepers’s vacuum cleaner

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

They measure quality by comparison

Seller

Buyer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Executives deliberately implement service standards or they passively accept
ongoing practices

Seller

Buyer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

enforced by periodic inspections, enables chains to maintain
standards across many properties

Controlling

inspection

Comment cards

early warning

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sometimes called secret shoppers

Mystery shoppers

Silent shoppers

Secret shoppers

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