Professional Educator 4E Chapter 15 Quiz Game

To provide superior customer service for learner inquiries, professional educators should ______.

• take time to thoroughly research the inquiry and then provide answers to learners
• provide general feedback rather than feedback that is tailored to a learner's goals and aspirations
• fraternize with learners as friends and also criticize them if they make any mistakes
• respond to learners with verbal or nonverbal acknowledgment without delay

A vision statement of a school ______.

• says whom the school serves and where it provides its services
• says what the school is and what it does
• outlines where the school wants to be and concentrates on the future
• describes the identity of the school as it exists now

Identify a characteristic of great leaders.

• They are creative and innovative thinkers.
• They recognize that constancy is necessary for growth.
• They view problems as threats rather than opportunities.
• They place their own needs before the needs of others.

A critical characteristic that is common among many adult learners is that ______.

• they are goal-oriented and demand career relevancy in learning
• they are very flexible and open to adopting new behaviors
• they seldom arrive with fixed opinions about what is being taught
• they detest active participation and are willing to receive information passively

______ is about leading learners to the answer but allowing them to find it for themselves; it is about assisting them in their time of need but not taking the lead.

• Synchronous learning
• Vertical learning
• Experiential learning
• Lifelong learning

To create an environment that fosters accountability, professional educators should ______.

• help learners write down their goals and break them into achievable steps
• praise seldom and only when learners perform exceptionally well
• favor traditional instruction over discovery-oriented learning
• address learners, not their behavior

Alina, a cosmetology educator, knows that her adult learners are goal-oriented. However, she also realizes that they do not know how to break their goals down into measurable steps. Many of her learners tell her that their goals just seem like dreams to them. Which of the following should Alina do in this situation?

• She should spend a few hours every day with each learner to help them achieve their goals.
• She should take the time to help the learners become very specific about what they want and then show them how to break it down into achievable steps.
• She should learn the goals and dreams of the learners and ask the learners to change their dreams if they seem unachievable.
• She should share her own goals with the learners and ask them to adopt some of them if they want to be successful like her.

Schools should involve their adult learners in policymaking and culture-development decisions because ______.

• it can help learners take ownership of their education and implement and monitor it with conviction
• the responsibility of learners involves creating the mission and vision statements of their schools
• the ideal culture of a school is represented by how learners actually behave
• it can help create a traditional, educator-centered environment for learning that places the needs of learners before the needs of educators

A sound student retention plan begins when ______.

• an educator conducts a new-student orientation program
• a prospective student walks through the front door for the first time
• an educator develops policies to ensure student retention
• a student enrolled in a course attends their first class

Professional educators can make learners feel valued daily by ______.

• giving them good grades on all of their work
• checking in with the learners throughout the day
• addressing all the learners with gender-neutral pronouns
• socializing with the learners as friends