Computer Hardware and Security

A technician is planning to install a new motherboard in his friend's laptop. What is the most important precaution he should take to avoid any damage during the installation?

• He should remove all his jewelry

• He should complete an inventory of tools before use

• He should practice electrical fire safety

• He should connect a proper ESD strap

John, a technician, is unable to access external websites from his workstation. What is the MOST likely setting he needs to change on his workstation to resolve this issue?

• Default gateway

• Host address

• Name server

• Subnet mask

You are the IT manager of a company. You are concerned about the increasing number of ransomware attacks and the limited storage space in your servers. Which backup method would you choose to best address these concerns?

• Full

• Differential

• Off-site

• Grandfather-father-son

You are a project manager and your change request was not approved because there was no backup plan if the implementation failed. What should you update before resubmitting the change request for approval?

• Scope of the project

• Level of risk

• Plan for reverting changes if implementation fails

• End user acceptance

John recently installed a new app on his phone that promised to boost its performance. However, he started experiencing issues with his phone afterwards. What should John do FIRST to resolve this issue?

• Reset his phone to factory settings

• Uninstall the new application

• Upgrade his data plan

• Turn off the mobile hotspot

Imagine you are concerned about someone trying to break into your smartphone by continuously guessing different unlock patterns. Which of the following features would BEST address your concern?

• Remote wipe

• Anti-malware

• Device encryption

• Failed login restrictions

John, a technician, receives a call from a user reporting an issue. What practice should John use to ensure the ticket is associated with the correct user?

• John should ask the user to provide a callback phone number to be added to the ticket

• John should assign the ticket to the department's power user

• John should register the ticket with a unique user identifier

• John should provide the user with a unique ticket number that can be referenced on subsequent calls

You are a small business owner looking to set up a cost-effective computer system that allows remote access through Remote Desktop. Which version of Windows 10 would you choose?

• Home

• Pro for Workstations

• Enterprise

• Pro

John, a software developer, needs to use a specific open-source application that runs only on Linux. However, he only needs to use this application once a week and has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient for him?

• Install and run Linux and the required application in a PaaS cloud environment

• Install and run Linux and the required application as a virtual machine installed under the Windows OS

• Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed

• Set up a dual boot system by selecting the option to install Linux alongside Windows

John, a technician at a company, is facing an issue where the company's proxy is blocking traffic to a site he needs to update his software. What should John do to resolve this issue?

• Change the DNS address to 1.1.1.1

• Update Group Policy

• Add the site to the client's exceptions list

• Verify the software license is current