Foundation chapter 4

How do all value chain activities transform inputs to outputs?

• By determining service demand

• By using a combination of practices

• By using a single functional team

• By implementing process automation

What is the starting point for optimization?

• Securing stakeholder engagement

• Understanding the vision and objectives of the organization

• Determining where the most positive impact would be

• Standardizing practices and services

Identify the missing words in the following sentence.

The purpose of the ________ is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

• Focus on value’ guiding principle

• Four dimensions of service management

• Service value system

• Service request management practice

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

• Focus on value

• Collaborate and promote visibility

• Think and work holistically

• Keep it simple and practical

Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

• Optimize and automate

• Start where you are

• Focus on value

• Progress iteratively with feedback

Which is intended to help an organization adopt and adapt ITIL guidance?

• The four dimensions of service management

• The guiding principles

• The service value chain

• Practices

Which value chain activity communicates the current status of all four dimensions of service management?

• Improve

• Engage

• Obtain/build

• Plan

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

• Keep it simple and practical

• Optimize and automate

• Progress iteratively with feedback

• Focus on value

Which guiding principle recommends assessing the current state and deciding what can be reused?

• Focus on value

• Start where you are

• Collaborate and promote visibility

• Progress iteratively with feedback