How do all value chain activities transform inputs to outputs?

Foundation chapter 4

Quiz
•
Computers
•
Professional Development
•
Hard
Sankarsan Biswas
FREE Resource
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
By determining service demand
By using a combination of practices
By using a single functional team
By implementing process automation
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the starting point for optimization?
Securing stakeholder engagement
Understanding the vision and objectives of the organization
Determining where the most positive impact would be
Standardizing practices and services
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Identify the missing words in the following sentence.
The purpose of the ________ is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
Focus on value’ guiding principle
Four dimensions of service management
Service value system
Service request management practice
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
Focus on value
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
Optimize and automate
Start where you are
Focus on value
Progress iteratively with feedback
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is intended to help an organization adopt and adapt ITIL guidance?
The four dimensions of service management
The guiding principles
The service value chain
Practices
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which value chain activity communicates the current status of all four dimensions of service management?
Improve
Engage
Obtain/build
Plan
8.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
Keep it simple and practical
Optimize and automate
Progress iteratively with feedback
Focus on value
9.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which guiding principle recommends assessing the current state and deciding what can be reused?
Focus on value
Start where you are
Collaborate and promote visibility
Progress iteratively with feedback
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