review

A queue is a

• Line

• A visit

• A type of a callphone

Choose a common opening phrase

• Have a great day

• Is there anything else I can help you with?

• TThank you for calling, these is Rose. How may I assit you?

Choose the common closing phrases

• Have a great day

• Is there anything else I can help you with?

• TThank you for calling, these is Rose. How may I assit you?

IVR stands for

• Interactive Voice Responsible

• Interaction Voice Response

• Interactive Voice Response

Bear with me means:

• Un oso esta conmigo

• Espere un momento /tenga paciencia conmigo

• Canta conmigo