SEC 10 revision quiz

What is a retail channel?

• A television show about shopping
• A type of waterway used for commerce
• A method through which goods or services are sold to consumers
• A type of radio station

What is an SME?

• Small and Medium Enterprise
• Super Massive Entity
• Superior Market Economy
• Substantial Monetary Exchange

Which is not a retail occupation ?

• Store Manager
• Sales Associate
• Cashier
• Software Engineer

What are socio-demographic factors ?

• Factors related to social and demographic characteristics of individuals
• Factors related to the economic status of a country
• Factors related to the political system of a country
• Factors related to the geographical location of a country

What is the first step in the retail selling process?

• Opening (meet and greet)

• Explain product features

• Understanding customers needs

• Advertising the products

What is a consequence of bad customer service?

• Increased sales and customer loyalty
• Loss of customers
• Improved brand reputation
• Increased market share

How do you deal with a dissatisfied customer?

• Ignore their complaints
• Argue with them
• Blame them for the issue
• Listen to their concerns, apologize for any inconvenience, and find a solution to their problem

Which one is NOT a consumer right ?

• Right to Safety
• Right to Information
• Right to Choose
• Right to Internet Access

What is the information you need to give to customers prior to sale ?

• Your personal contact information
• Product's price, features, and warranty
• Your company's annual revenue
• Your company's internal policies