Communication Skills Quiz

When being a good listener, what should you practice?

• listening for pronouns

• listening for vowels

• active listening

• active listing

Through active listening you can better understand what?

• what the other person is trying to say

• what the other person is trying to draw

• what the other person is doing

• what the other person is singing

Your _____ ________, eye contact, hand gestures and tone of voice all convey your message.

(a)  

What does it mean to have a relaxed, open stance?

• arms closed, standing straight

• arms open, legs loosy goosy

• arms open, legs crossed

• arms open, legs relaxed

Pay attention to other people's ____ _____ while you are talking.

• facial expressions

• nonverbal signals

• colored eyes

• mocking stance

If someone is not looking at you in the eye, he or she may be uncomfortable or.....

• happy to see you

• hiding the truth

• tired and sleepy

• hungry

Good ​ (a)   means saying just enough, not too much and not too little.

• verbal communication
• nonverbal communication
• eye contact
• possessive qualities

Think about what you want to say before you say it. This will help you to avoid talking _______or confusing your audience.

• quietly

• quickly

• excessively

• nonsense

It's important to be (a)   in all your workplace communications.

_________shows your co-workers that you believe in what you’re saying and will follow through.

• Confidence
• Arrogance
• Indifference
• Negligence