CSS_11_L1_LO2.1

What is documentation in computer system servicing?

• Internal communication within an organization

• Written records and technical documents

• Performance benchmarks

• Employee training guides

Quality assurance standards in computer system servicing primarily focus on:

• Employee performance

• Compliance with predefined criteria

• Financial metrics

What should be done to identify relevant documentation for a specific computer system or component that requires servicing?

• Conduct quality control measures

• Access documentation related to the system

• Update documentation regularly

• Evaluate the system's performance

Compliance verification in computer system servicing involves:

• Updating documentation

• Cross-referencing documentation with prescribed standards

• Conducting training sessions

• Implementing quality control measures

How can feedback from the servicing process be utilized to enhance future servicing activities?

• Maintain records of servicing activities

• Update documentation regularly

• Identify areas for improvement and update procedures

• Conduct compliance verifications

What is meant by "completed work" in the context of computer system servicing?

• Tasks, procedures, and activities carried out during servicing

• Workplace standards and guidelines

• Safety protocols

• Industry-specific regulations

What do workplace standards in computer system servicing primarily focus on?

• Adhering to budget constraints

• Ensuring compliance with industry best practices

• Enhancing employee satisfaction

• Speeding up the servicing process

How should you begin the process of checking completed work against workplace standards?

• Understand the task undertaken

• Access relevant industry certifications

• Review completed work for quality control

• Document safety compliance measures

What should you do during the comparative evaluation of completed work against workplace standards?

• Document deviations from safety guidelines

• Check for compliance with procedural aspects

• Calculate the cost of the completed work

• Report employee performance

Why is it essential to verify safety and compliance during the evaluation of completed work?

• To reduce the cost of the servicing process

• To ensure compliance with workplace standards

• To expedite the completion of the task

• To meet employee satisfaction targets