Test: ESLE Part 2 / Presentation 2

What is compassion in the workplace?

• Being competitive and focused on personal success

• Having an authentic desire to help and have a positive effect on others

• Ignoring the needs and strengths of colleagues

• Being indifferent and unresponsive to others

What does collaboration in the workplace involve?

• Working alone to achieve personal goals

• Competing with colleagues to outperform them

• Working together with others to achieve a common goal

• Ignoring the ideas and skills of coworkers

What is verbal communication?

• Sharing information through speech

• Sharing information through written words

• Using body language and facial expressions to convey messages

• Using technology to exchange information

How can you enhance verbal communication?

• Speaking in a defensive and confrontational manner

• Using complex and technical language

• Asking for clarification and encouraging others to share input

• Avoiding eye contact and speaking softly

What is nonverbal communication?

• Sharing information through speech

• Sharing information through written words

• Using body language and facial expressions to convey messages

• Using technology to exchange information

How can you enhance nonverbal communication?

• Avoiding eye contact and speaking softly

• Using a high-pitched voice and sighing frequently

• Relaxing when speaking to convey stress or unhappiness

• Speaking in a defensive and confrontational manner

What is written communication?

• Sharing information through speech

• Sharing information through written words

• Using body language and facial expressions to convey messages

• Using technology to exchange information

How can you enhance written communication?

• Writing long and complex sentences

• Using improper grammar and punctuation

• Being unclear and verbose

• Writing short, easy to read sentences and utilizing proper grammar

What are interpersonal skills?

• Skills related to using technology in the workplace

• Skills related to written communication

• Skills developed through social interactions

• Skills related to verbal communication

What is workplace etiquette?

• A set of rules governing social behavior in the workplace

• A set of rules governing dress codes in the workplace

• A set of rules governing technology use in the workplace

• A set of rules governing verbal communication in the workplace