Product Hangout: PH Retail Outlet September 2023

Merchant reports that payment is not found in their DB and when you check the AD, you can't find it too and the receipt shows offline payment. What is the reason code?

• Payment not received

• Payment received with no callback
• Partner issue
• Break in webhook service

Merchant gets "Server Error" on their API request when hitting Update Fixed Payment Code endpoint, what is the ticket type?

• Customer mistake or issue
• Unable to create payment code

• Product system issue
• Server error in the API response

End user gets "Server Error' on their checkout page upon choosing OTC channel but when you check merchant dashboard it is activated, what is the ticket type?

• Unavailable payment channel in invoice
• Unable to create payment code
• Product system issue
• Server error in the API response

Partner is asking for cancellation of transaction because they encoded wrong amount on their system, when you check the incident report you see that end user put the wrong amount. What is the reason code?

• Partner issue
• Invalid transaction
• End user mistake
• Pending within SLA

End user is asking refund to Xendit for their Cebuana payment because merchant is unresponsive, what is the reason code?

• Lack understanding in product feature and capabilities
• End user mistake
• Transaction checking for end user
• Lack of understanding about refund flow