Formative Test : Taking Simple Phone Message (XI Grade)

• It’s all right
• This is Johan calling
• Hold the line. Johan is calling, please
• Who’s speaking, please?

• Can I talk to Susan Olivia?
• Shal I call you with your last name?
• May I know who’s calling, please?
• Can you tell me her name, please?

• Could you tell me about your product, please?
• Who’s speaking
• Could I speak to Mr. Iwan, please?
• Could you put me through to Doni?

• Would you like to ask Mr. Rudi to go out?
• Could you speak to Mr. Rudi, please?
• Can I take a message from you?
• Could I speak to Mr. Rudi, please?

• May I have your name?
• Could you call him later?
• Have you met him before?
• Have you made an appointment?

In the structure of telephoning, the expression of how to reply when someone is not available (spoken by the receiver) is shown in ….

• How can I help you?
• I am afraid Mr. Setyo is in meeting at the moment
• May I speak to Mr. Setyo, please?
• Would you like me to take a message?

• Can I take a message from you?
• Who’s speaking, please?
• Would you like to call him again?
• I want to talk to you

• I am sad to tell you the truth
• I liked to talk about the ticket service
• I am disappointed with the service last night
• I am calling to confirm my trip to Disneyland

• Can I have your number?
• What is your number?
• Where is your number?
• How much is your number?

• Can I take a message?
• What can I do for you?
• How do you spell it?
• Would you like to speak?