POM3173 CHAPTER 4 POP QUIZ
Quiz
•
Business
•
1st Grade
•
Medium
MUHAMMAD (AS)
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
1. What is communication?
A. A one-way process of sharing information
B. The process of sharing information and understanding between two or more people
C. Exchanging goods and services
D. A form of marketing strategy
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
2. What does customer intelligence involve?
A. Selling products to customers
B. Building a historical database of potential customers
C. Gathering information and understanding of current, potential, and lapsed customers
D. Developing advertising campaigns
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
3. Which method of communication typically uses written words to convey information?
A. Listening
B. Writing
C. Talking
D. Reading
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
4. Which of the following is NOT a characteristic that your voice and message can reveal?
A. Mood
B. Attitude
C. Knowledge level
D. Favorite food
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
5. What does voice inflection refer to?
A. The color of your voice
B. The thickness of your vocal cords
C. A variation in the pitch, timing, or loudness of the voice
D. The volume of your voice
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
6. What aspect of communication does pitch primarily relate to?
A. The subject matter of the conversation
B. The highs and lows of the voice
C. The speed of speech
D. The choice of vocabulary
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
7. Why is it important to smile when answering a customer service call?
A. To make the call shorter
B. To sound more professional
C. To improve your typing skills
D. To sound friendlier
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