Effective Communication Quiz

What is effective communication?

• The exchange of information

• Conveying and understanding a message exactly as intended

• Using non-verbal cues effectively

• Managing stress in communication

Which of the following is NOT a type of communication?

• Interpersonal communication

• Verbal communication

• Nonverbal communication

• Written communication

What is the definition of interpersonal communication in a business context?

• Communication between a large group of individuals

• Communication between two individuals through written messages

• Communication between a small group of individuals in a face-to-face setting

• Communication between individuals using sign language

Which type of communication takes place over the phone or in person?

• Interpersonal communication

• Verbal communication

• Nonverbal communication

• Written communication

What does nonverbal communication include?

• Words and language used in communication

• Gestures, actions, facial expressions, and body language

• Messages transmitted through writing

• Communication between a small group of individuals

Which type of communication refers to messages transmitted in writing?

• Interpersonal communication

• Verbal communication

• Nonverbal communication

• Written communication

Which of the following is NOT one of the 7 C's of effective communication?

• Clarity

• Completeness

• Conciseness

• Consistency

What does the 7 C's of effective communication emphasize?

• The importance of being concise and clear

• The need for correct grammar and spelling

• The consideration of the audience's background and emotions

• The use of concrete and specific language

Which of the following is NOT a barrier to effective communication?

• Stress and out-of-control emotion

• Lack of focus

• Consistent body language

• Negative body language

What should you do to overcome the barrier of stress and out-of-control emotion in communication?

• Continue the conversation without calming down

• Misread other people's nonverbal signals

• Stay focused on the moment-to-moment experience

• Avoid sending negative signals